Shipping policy

Please note that the free shipping policy will apply only if specified so as part of promotional campaigns or special offers.

Please note our shipping policies as below

A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order.

For orders that are cancelled after dispatch and while in transit, or rejected (in case of COD orders) shipping costs will be charged for both to & fro at actuals . For pre-paid orders the same will be deducted during the refund process, and in case of COD- reward points will be deducted from the customer account.

All purchases are shipped from our warehouse in Tamilnadu by reputed courier agencies. Please allow following number of days from receipt of your order

Domestic Delivery
7-14 business days for domestic delivery

International Delivery
14-21 business days for international delivery (PS: international deliveries maybe subject to customer duties that the customer will have to pay to recieve the package. We only charge shipping fee and not customs)

Delivery Time
Order deliveries will be made between 9 am – 8 pm Monday – Saturday.

Goods will need to be signed upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.

"Native Diet “ takes no responsibility for goods signed by an alternative person.

"Native Diet" is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Returns are easy. Contact us to initiate a return. In case you wish to know our replacement and refund policy, please email us at support@nativediet.in .